Terms and Conditions
1. Service Agreement
- We provide Odoo implementation, customization, and consulting services based on agreed project specifications
- All work is documented thoroughly to ensure transparency and ease of transition
- Service agreements can be modified through mutual written consent
2. Project Documentation
- We maintain comprehensive documentation of all configurations, customizations, and implementations
- Documentation includes technical specifications, user guides, and handover materials
- All documentation is provided to clients upon request at any time during the engagement
3. Payment Terms
- All services require advance payment before work commences
- Payment packages are available in monthly or project milestone basis
- Work begins upon receipt of payment
- Unused prepaid hours/services are billable if client terminates early
- All fees exclude applicable taxes
4. Client Responsibilities
- Provide timely access to necessary systems and information
- Assign designated personnel for project coordination
- Review and approve deliverables within reasonable timeframes
- Ensure data backups before any major implementations
5. Termination
- Either party may terminate services at any time with written notice
- Upon termination, we calculate actual work completed against prepaid amount
- If work completed exceeds prepayment, client pays the difference
- If prepayment exceeds work completed, the difference is non-refundable but client receives all work and documentation completed to date
- No penalties apply for termination
6. Intellectual Property
- Client retains ownership of all custom code and configurations developed for their project
- We retain the right to use general methodologies and non-confidential knowledge gained
7. Limitation of Liability
- Our liability is limited to the fees paid for the specific services in question
- We are not liable for indirect, consequential, or incidental damages
Refund Policy
No Refund Policy
- All payments are non-refundable once work has commenced
- Advance payments secure our time and resources for your project
- Unused portions of prepaid services are not refundable
Advance Payment Structure
- Services are paid in advance on a monthly or per-milestone basis
- Each payment covers the upcoming period's work
- We provide estimates for each phase, with payment required before starting
Fair Service Practices
- Although refunds are not provided, we ensure value delivery:
- Detailed work plans provided before payment
- Regular progress updates and documentation
- Full transparency on hours used and work completed
- All completed work and documentation provided regardless of termination
Transition Support
- If you choose to discontinue services:
- All work completed up to termination is delivered
- Complete documentation package provided
- Knowledge transfer to ensure you can continue independently
- Clean handover to your new implementation partner
- No additional transition fees
Quality Assurance
- While refunds are not offered, we stand behind our work quality
- Any bugs or issues in our implementations are fixed at no additional cost within 30 days of delivery
- We maintain open communication throughout the project
- Regular review meetings to ensure satisfaction before proceeding to next phase
Unused Services
- If project is terminated early, any unused prepaid amount is non-refundable
- However, we can apply unused credit to:
- Additional documentation preparation
- Extended handover support
- Training sessions
- Future projects within 6 months